• Do not book hair appointments or consultations until you have received and fully inspected your order. We cannot be liable for missed, delayed, or cancelled appointments.
• Delivery times are estimates. Delays can occur due to couriers, weather, customs, strikes, public holidays, or other unforeseen events.
• No Sunday dispatches.

Dispatched within two business days (no extra processing time).

Typically 21–32 business days processing before dispatch. During peak/holiday seasons, processing may extend to the maximum timeframe. Once processed, your order is shipped within two business days and follows the delivery times below.

• Free Standard Delivery on UK orders over £500.
• Standard Delivery (Royal Mail, DPD, EVRI, UPS): 1–2 working days from dispatch.
• All UK orders are shipped tracked. Tracking is emailed on dispatch.

• DHL, UPS, or FedEx EU International: typically 3–5 working days from dispatch (excluding customs delays).
• Coverage includes (non-exhaustive): Belgium, France, Germany, Republic of Ireland, Italy, Luxembourg, Netherlands, Sweden, Switzerland — and we ship across the entire EEA and wider Europe.
• All shipments are tracked. Delivery times may vary during peak seasons or due to customs checks.

• DHL, UPS, or FedEx International: typically 3–5 working days from dispatch.
• Tracked service. Times may extend during peak periods or customs processing.

• DHL, UPS, or FedEx International: typically 7–11 working days from dispatch.
• Currently shipping includes (non-exhaustive): UAE, Nigeria, South Africa. We continue to expand coverage — contact us if your country isn’t listed.

Customs duties, taxes, and import fees are the customer’s responsibility. Please check your country’s import rules before ordering. As the Importer of Record, you must complete clearance and pay any assessed fees. Bare Hair cannot intervene with your local customs or waive charges.

If you do not pay the assessed fees or do not assist with clearance, the carrier may return the parcel or customs may treat it as abandoned:

• Returned to Sender: If the parcel returns to us in good, resalable condition, we will refund the item price only. Original shipping and any return freight, storage, brokerage, or handling fees are non-refundable and may be deducted from your refund.
• Seized/Disposed by Customs: If customs seize, abandon, or destroy the parcel, no refund can be issued.

Once customs duties/taxes are paid, we cannot accept a return or issue a refund for change-of-mind. This avoids duplicate cross-border charges and additional customs liabilities.

We cannot guarantee import eligibility for every country. It is the buyer’s responsibility to confirm the product can be imported before ordering. If the shipment is refused by customs because it is restricted/prohibited:

• Returned to Sender: If we receive the parcel back in good, resalable condition, we will refund the item price only. Original shipping and any return/handling/customs fees are non-refundable and may be deducted.
• Seized/Disposed by Customs: If customs seize or destroy the parcel, no refund can be issued.

Refusing delivery does not cancel customs obligations. Any returned parcels will incur the original delivery fee plus courier return costs; these will be deducted from any eligible refund of the item price.

Please ensure your shipping details are accurate at checkout. We are not responsible for parcels sent to incorrect or incomplete addresses entered by the customer.

Once the courier confirms delivery, risk of loss passes to the customer. We cannot refund or reship items marked as delivered by the courier. Please check with household members, neighbours, or reception, and contact the courier with your tracking number.

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with your order number and clear photographs so we can resolve it quickly.